Job Scope (Roles and Responsibilities)

• Generate qualified customer leads via cold calling • Schedule appointments with key decision-makers for follow-up meetings • Update account/lead information via our internal CRM platform • Keep up-to-date knowledge of the specific industry and product solutions relating to the IT industry so as to be able to communicate, convince and assist customers • Achieve monthly Key Performance Indicators (KPI) set • Ad-hoc duties as assigned by the Team Leader

Job Requirement

• Education: Minimum NITEC/Professional Certificate or equivalent • Experience: Minimum 1 year of B2B experience in a Telesales environment (Preferably in the area Finance, Insurance or Technology solution (SW/HW) industry) • Fluent in English • Excellent verbal, written and interpersonal communication skills • Singaporeans, Malaysians & Vietnamese are welcome to apply

Job Scope (Roles and Responsibilities)

• Responsible for day-to-day operations, training and management of different teams to achieve targeted Service Levels. • Conducts regular transaction monitoring and call reviews for the purposes of quality assurance, coaching and training. • Ensures that follow-up actions are in place to address any gaps in staff competency and weaknesses. • Generates daily, weekly and monthly reports and other documentation as required. • To perform planning, forecasting, implementing and monitoring. • Ensures all standards and procedures are followed and maintained. • Other ad hoc duties as required by supervisor/manager

Job Requirement

• Minimum Diploma with 3 years of relevant experience preferably in a call centre or telemarketing environment • Prior experience in outbound calls such as Lead Generation, Seminar Registration, Data Profiling and Verification, etc. • Must possess excellent sales, customer service and problem-solving skills. • Positive and able to drive the team to achieve targeted Service Levels. • Good leadership and people management skills. • Good command of written and spoken English • Knowledge of MS Excel is essential • Possess good interpersonal and communication skills • Confidence in handling clients’ calls, possess excellent customer service and be Customer-focused and resourceful • Able to work well in a team and under pressure in a dynamic and demanding environment Aggressive, energetic, motivated, proactive and optimistic about challenges