Facing customer dissatisfaction and frustration? Retain your customer through proactive relationship management and focus on attaining customer delight. Our customer engagement service uses a multi-touchpoints model to manage service level.

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Customer Interaction

Contact Centre Services

Facing customer dissatisfaction and frustration? Retain your customer through proactive relationship management and focus on attaining customer delight. Our customer engagement service uses a multi-touchpoints model to manage service level.

Customer Interaction

Inbound Customer Services

An inbound contact centre integrates people, processes, technology with soft skills expertise to enhance the customer journey and enjoy the benefits of services offerings.

Customer Interaction Services

inCall Systems operates a 100-seats full pledged contact centre in Singapore and have established affiliated partnership with contact centers regionally. This allows client to have a one stop shop solution and scalability to manage their customer interactions and contact center services.

Customer Interaction

Explore Our Customer Interaction
Centre Services

Customer Interaction




Inbound Services 24/7



Inbound Services 24/7

Offer round-the-clock inbound customer support services, ensuring customers receive assistance and information whenever they need it.
Customer Interaction




Web Response Support



Web Response Support

Provide support for customer inquiries and interactions that come through web channels, maintaining timely and accurate responses to enhance customer satisfaction.




After Hours Support



After Hours Support

Extend support availability beyond regular business hours, catering to customers who require assistance or information during evenings and weekends.






After Hours Support



After Hours Support

Extend support availability beyond regular business hours, catering to customers who require assistance or information during evenings and weekends.







2-way SMS + Email Report



2-way SMS + Email Report

Facilitate two-way communication with customers through SMS and email, enabling efficient interactions while also generating valuable reports and insights from these interactions.





Interactive Voice Response (IVR)



Interactive Voice Response (IVR)

Implement an IVR system to interact with customers via automated voice prompts, allowing them to access information or perform actions through a user-friendly phone interface.

Get Started Today

Finding it a tough time to generate business demand during these unprecedented times? Arrange a consultation with us today and let us help your business generate quality leads and sales ready opportunities.