Customer Interaction Centre Solutions

 

The best way to retain customers is through proactive relationship management and focusing to attain customer delight. An integrated approach to customer contact is essential by adopting a multi-touchpoints model such as chats, emails, social media and feedback portals to manage enquiries to the various stakeholders in the company.

This is where a customer interaction centre comes into play. It integrates people, processes, technology, customer data, and soft skills expertise to give customers the benefit of a single point of contact. Also, it eliminates issues relating to customer frustration and dissatisfaction due to truncated communications and incomplete management of customer feedback. Companies should leverage on the various engagement options to simplify and automate collection of data from customers, options that are readily supported by the technologies deployed in inCall Systems.

inCall Systems operates a 140-seats full pledged contact centre in 2 locations with the capacity to expand and ramp up quickly to meet your requirements. Investing half a million dollars in the state of the art contact centre technology and CRM, we support you to build and optimize your customer relations in a multi-channel environment.

INBOUND SERVICES 24/7 Hotline Support

Technical Support

Customer Care

After Hours Support

Response Management

Online Chat Support

Email Support

2-Way SMS Support

CONTACT CENTRE SERVICES  

Interactive Voice Response (IVR) Set-up and Audit

Scripting