inCall Systems
We are a Boutique Outsourced Business Service Provider, which offers end-to-end integrated marketing and customer services solutions that delivers results.
Leveraging our core expertise in database, customer interaction center and demand and lead generation solutions, we support our clients to achieve their business objectives of acquiring, retaining and growing customers.
Passion, Focus and Drive – these words define the people at inCall Systems. We are driven by our passion for attaining customer delight as we are focused on achieving business goals jointly with our clients
Turning Calls into opportunities
Quick Overview
Quick Overview
1972
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1976
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1980
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1984
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1988
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Our Milestone
1998
1st Call (now known as inCall Systems), a 40-sets third-party call centre was founded.
2000
Frontline Technologies invested in inCall and was then expanded to a 80-seats third party call centre.
2002
1st Call divested the business to inCall Systems, a US OTC BB company, headquarters for the Asia Pacific region.
2007
Expanded to a 52-seats call centre in Science Park, Singapore.
2008
Acquired by Challenger Technologies Limited, and started a business unit, Star Shield, the largest network of IT extended warranty and repair services in Singapore.
2010
Expanded to a 70-seats contact centre and upgraded our PABX.expanded to a 70-seats contact centre and upgraded our PABX.
2012
Expanded to Manila, Philippines and added another 70-seats.
2013
Started 2nd business unit Luxeware, specialising in high impact premium promotional and corporate gifts.
2016
Started a 3rd business unit H.A.T, a concierge platform, providing all-round convenience for different services by connecting you to our trusted qualified service professionals island wide.
2018
Upgraded our PABX and CRM systems.
2020
Started a 4th business unit IsupporT, an on-demand IT helpdesk support for both consumers and corporates and 5th business unit R3NTECH, specializing in rental of IT equipment for corporates.
Meet our Leadership
Anna Thurai
General Manager
Annathurai (A.K.A Anna) has more than 25 years of experience in managing call centres and other spectrum of Pre & Post Sales related/Banking/IT/ Telecommunication projects across Asia Pacific. Anna has broad expertise in CRM Applications, Complex Project Administration and Customer Fronting Operations as well as Telesales Consultation.
Noorlizah Binte Mohd Said
Operations Manager
Noorlizah’s expertise lies in successfully overseeing daily operational, process improvements and sophisticated data analysis to achieve customer service excellence in high – volume call centres. With diversified experience in call centre, Noorlizah successfully enhances customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations.
Cleonice Chua
Data Management Director
Cleonice Chua is an analytical data management expert and project manager with over 20 years of experience in generating growth for clients, call center operations and critical reporting and analytics for all lead generation campaigns.
Megan Khoo
Business Development Manager
Megan Khoo has a vast experience in developing and managing key accounts in the IT industry and has consistently ensured that client’s deliverables are met or exceeded. Her in depth knowledge of the industry has been a value-added bonus to the clients she is managing.
Megan Khoo
Business Development Manager
Megan Khoo has a vast experience in developing and managing key accounts in the IT industry and has consistently ensured that client’s deliverables are met or exceeded. Her in depth knowledge of the industry has been a value-added bonus to the clients she is managing.
Rosalie Malinab-Carambas
Quality Assurance Officer
Rose has more than 12 years in the quality assurance role, specializing in high quality service support to clients across the globe, through her vast knowledge in service quality management and operations.
