inCall ensures that all leads generated undergo two (2) layers of stringent internal audit to:
Filter out unqualified leads
Generate insights based on our leads
Maintain leads relevancy
Our Auditing Process
First, leads generated are categorized by our skilled Lead Specialists according to the agreed BANT (Budget, Authority, Need and Timeline) requirements.
Second, categorized leads are then retrieved by our Team Leaders to perform the first level of audit to ensure that the lead meets the BANT requirements.
Third, our Service Quality Manager will perform the layer of audit to approve the leads.
Lastly, only approved leads will be forwarded to clients.
TEAM Framework
1. target
Collection of raw data
Matching it with our database
Removal of unwanted & outdated records
Update fresh information
Sending opt-in messages
Further scrubbing
Final verification by data specialists
Accurate data ready
2 & 3. Engage and activate
4. Measure
Service levels agreed
Last Contact Status (of Client selected companies)
How we apply the TEAM Framework
Through our proactiveness and consistent customer interactions, we bridge the gap between nurturing , creating awareness, knowledge sharing to actual conversion and eventually sales closure.
Pre Campaign Preparation
Client training on products and processes
Provision of Client Database / preparation of inCall Database
Submission of Call Scripts for Client’s Approval
eDM invitation blast to database (if applicable)
Ongoing Campaign Follow Up
Telemarketing Call Out
Provision of complimentary collateral for reference
Weekly Progress Report to Client
Bi-weekly concalls to feedback on campaign progress
Quarterly Campaign Review
Provision of results overview & reasons for no interest
Recommendation to improve quality of deliverables
Database insights for next quarter call out
Get Started Today.
Finding it a tough time to generate business demand during these unprecedented times? Arrange a consultation with us today and let us help your business generate quality leads and sales ready opportunities.