Our Processes

Let us show you how we’re good in what we do.

Our services

Auditing of Leads

inCall ensures that all leads generated undergo two (2) layers of stringent internal audit to:

Filter out
unqualified leads
Generate insights
based on our leads
Maintain
leads relevancy

Our Auditing Process

First, leads generated are categorized by our skilled Lead Specialists according to the agreed BANT (Budget, Authority, Need and Timeline) requirements.

Second, categorized leads are then retrieved by our Team Leaders to perform the first level of audit to ensure that the lead meets the BANT requirements.

Third, our Service Quality Manager will perform the layer of audit to approve the leads.

Lastly, only approved leads will be forwarded to clients.

TEAM Framework

1. target

  1. Collection of raw data
  2. Matching it with our database
  3. Removal of unwanted & outdated records
  4. Update fresh information 
  5. Sending opt-in messages 
  6. Further scrubbing
  7. Final verification by data specialists
  8. Accurate data ready

2 & 3. Engage and activate

4. Measure

  • Service levels agreed
  • Last Contact Status (of Client selected companies)

How we apply the TEAM Framework

Through our proactiveness and consistent customer interactions, we bridge the gap between nurturing , creating awareness, knowledge sharing to actual conversion and eventually sales closure.

Pre Campaign Preparation

  • Client training on products and processes
  • Provision of Client Database / preparation of inCall Database
  • Submission of Call Scripts for Client’s Approval
  • eDM invitation blast to database (if applicable)
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Ongoing Campaign Follow Up

  • Telemarketing Call Out
  • Provision of complimentary collateral for reference
  • Weekly Progress Report to Client
  • Bi-weekly concalls to feedback on campaign progress

Quarterly Campaign Review

  • Provision of results overview & reasons for no interest
  • Recommendation to improve quality of deliverables
  • Database insights for next quarter call out

Get Started Today.

Finding it a tough time to generate business demand during these unprecedented times?
Arrange a consultation with us today and let us help your business generate quality leads and sales ready opportunities.

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