We Have Grown
A Total of 500 Businesses

inCall Systems, acquired by a public listed company, is a Business Lead Service Provider that delivers positive and measurable results for your business through our core expertise on database, customer engagement centre & demand and lead generation.

Our Strengths

APAC

Coverage

ASEAN

Specialised

REGIONAL

Projects

APAC

Coverage

ASEAN

Specialised

REGIONAL

Projects

Strategic Expertise

  • Specialized in Asia Pacific
  • Regional Market Perspective
  • Local Market Understanding
  • Business Think

Industry Expertise

  • Technology & Telecommunications
  • Consumer Lifestyle & FMCG
  • Government & Statutory Boards
  • Local Market Understanding
  • Business Think

Technological
Expertise

  • 140-Seats state of the art Contact Centres in Singapore and Philippines
  • Avaya PBX System with Full Call Centre Functionality
  • In-house CRM Solution
  • Web Chat System with Co-browsing, Web Push Capabilities
  • VOIP Capabilities
  • Unified Messaging Platform
  • Multi-lingual Trained Customer Service Agents
  • Proven Operational Process

Strategic Expertise

  • Specialized in Asia Pacific
  • Regional Market Perspective
  • Local Market Understanding
  • Business Think

Industry Expertise

  • Technology & Telecommunications
  • Consumer Lifestyle & FMCG
  • Government & Statutory Boards
  • Local Market Understanding
  • Business Think

Technological Expertise

  • 140-Seats state of the art Contact Centres in Singapore and Philippines
  • Avaya PBX System with Full Call Centre Functionality
  • In-house CRM Solution
  • Web Chat System with Co-browsing, Web Push Capabilities
  • VOIP Capabilities
  • Unified Messaging Platform
  • Multi-lingual Trained Customer Service Agents
  • Proven Operational Process

Our Milestones

1998

1st Call (now known as inCall Systems), a 40-sets third-party call centre was founded.

2000

Frontline Technologies invested in inCall and was then expanded to a 80-seats third party call centre.

2002

1st Call divested the business to inCall Systems, a US OTC BB company, headquarters for the Asia Pacific region.

2007

Expanded to a 52-seats call centre in Science Park, Singapore.

2008

Acquired by Challenger Technologies Limited, and started a business unit, Star Shield, the largest network of IT extended warranty and repair services in Singapore.

2010

Expanded to a 70-seats contact centre and upgraded our PABX.expanded to a 70-seats contact centre and upgraded our PABX.

2012

Expanded to Manila, Philippines and added another 70-seats.

2013

Started 2nd business unit Luxeware, specialising in high impact premium promotional and corporate gifts.

2016

Started a 3rd business unit H.A.T, a concierge platform, providing all-round convenience for different services by connecting you to our trusted qualified service professionals island wide.

2018

Upgraded our PABX and CRM systems.

2020

Started a 4th business unit IsupporT, an on-demand IT helpdesk support for both consumers and corporates and 5th business unit R3NTECH, specializing in rental of IT equipment for corporates.

Meet Our Team

We are Passion, Focus and Driven.
We are driven by our passion in attaining customer delight as we are focused in achieving business goals jointly with our clients. We believe that it is integral to add value to your core team and give our full commitment to grow your business together.
Your success is our success.
image-28-10-20-04-59-9

Bob Tan

General Manager, Operations

Bob Tan is a well-rounded operations director who possess more than 20 years of experience in the IT industry, with a niche in business processes transformation and a commitment to bring the business to the next level.

Philia Huang

bUSINESS DEVELOPMENT DIRECTOR

Philia Huang possess an array of experience in IT channel sales and service quality across different sectors, with a knack for effective problem solving and building good relationships with customers.

Cleonice's photo

Cleonice Chua

DATA MANAGEMENT DIRECTOR

Cleonice Chua is an analytical data management expert and project manager with over 20 years of experience in generating growth for clients, call center operations and critical reporting and analytics for all lead generation campaigns.

Emil VII Licsi

SERVICE
QUALITY MANAGER

Emil VII Licsi has been in the  industry for 19 years, specializing in high quality service support to clients across the globe, through his vast knowledge in service quality management and operations.

Get Started Today.

Finding it a tough time to generate business demand during these unprecedented times?
Arrange a consultation with us today and let us help your business generate quality leads and sales ready opportunities.

Schedule an Appointment