We Have Grown
A Total of 500 Businesses

inCall Systems, acquired by a public listed company, is a Business Lead Service Provider that delivers positive and measurable results for your business through our core expertise on database, customer engagement centre & demand and lead generation.

Our Strengths

APAC

Coverage

ASEAN

Specialised

REGIONAL

Projects

APAC

Coverage

ASEAN

Specialised

REGIONAL

Projects

Strategic Expertise

  • Specialized in Asia Pacific
  • Regional Market Perspective
  • Local Market Understanding
  • Business Think

Industry Expertise

  • Technology & Telecommunications
  • Consumer Lifestyle & FMCG
  • Government & Statutory Boards
  • Local Market Understanding
  • Business Think

Technological
Expertise

  • 140-Seats state of the art Contact Centres in Singapore and Philippines
  • Avaya PBX System with Full Call Centre Functionality
  • In-house CRM Solution
  • Web Chat System with Co-browsing, Web Push Capabilities
  • VOIP Capabilities
  • Unified Messaging Platform
  • Multi-lingual Trained Customer Service Agents
  • Proven Operational Process

Strategic Expertise

  • Specialized in Asia Pacific
  • Regional Market Perspective
  • Local Market Understanding
  • Business Think

Industry Expertise

  • Technology & Telecommunications
  • Consumer Lifestyle & FMCG
  • Government & Statutory Boards
  • Local Market Understanding
  • Business Think

Technological Expertise

  • 140-Seats state of the art Contact Centres in Singapore and Philippines
  • Avaya PBX System with Full Call Centre Functionality
  • In-house CRM Solution
  • Web Chat System with Co-browsing, Web Push Capabilities
  • VOIP Capabilities
  • Unified Messaging Platform
  • Multi-lingual Trained Customer Service Agents
  • Proven Operational Process

Our Milestones

1998

1st Call (now known as inCall Systems), a 40-sets third-party call centre was founded.

2000

Frontline Technologies invested in inCall and was then expanded to a 80-seats third party call centre.

2002

1st Call divested the business to inCall Systems, a US OTC BB company, headquarters for the Asia Pacific region.

2007

Expanded to a 52-seats call centre in Science Park, Singapore.

2008

Acquired by Challenger Technologies Limited, and started a business unit, Star Shield, the largest network of IT extended warranty and repair services in Singapore.

2010

Expanded to a 70-seats contact centre and upgraded our PABX.expanded to a 70-seats contact centre and upgraded our PABX.

2012

Expanded to Manila, Philippines and added another 70-seats.

2013

Started 2nd business unit Luxeware, specialising in high impact premium promotional and corporate gifts.

2016

Started a 3rd business unit H.A.T, a concierge platform, providing all-round convenience for different services by connecting you to our trusted qualified service professionals island wide.

2018

Upgraded our PABX and CRM systems.

2020

Started a 4th business unit IsupporT, an on-demand IT helpdesk support for both consumers and corporates and 5th business unit R3NTECH, specializing in rental of IT equipment for corporates.

Meet Our Team

We are Passion, Focus and Driven.
We are driven by our passion in attaining customer delight as we are focused in achieving business goals jointly with our clients. We believe that it is integral to add value to your core team and give our full commitment to grow your business together.
Your success is our success.
finale2

A.Anna Thurai

General Manager

Annathurai (A.K.A Anna) has more than 25 years of experience in managing contact centres and other spectrum of Pre & Post Sales related/Banking/IT/ Telecommunication projects across Asia Pacific. Anna has broad expertise in CRM Applications, Complex Project Administration and Customer Fronting Operations as well as Telesales Consultation.

Noorlizah Binte Mohd Said

Operations manager

Noorlizah’s expertise lies in successfully overseeing daily operational, process improvements and sophisticated data analysis to achieve customer service excellence in high – volume call centres. With diversified experience in call centre, Noorlizah  successfully enhances customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations.

Cleonice Chua

DATA MANAGEMENT DIRECTOR

Cleonice Chua is an analytical data management expert and project manager with over 20 years of experience in generating growth for clients, call center operations and critical reporting and analytics for all lead generation campaigns.

Emil VII Licsi

SERVICE
QUALITY MANAGER

Emil VII Licsi has been in the  industry for 19 years, specializing in high quality service support to clients across the globe, through his vast knowledge in service quality management and operations.

Get Started Today.

Finding it a tough time to generate business demand during these unprecedented times?
Arrange a consultation with us today and let us help your business generate quality leads and sales ready opportunities.

Schedule an Appointment